This Website Privacy Statement reflects our commitment to safeguard the information you provide to James Hardie electronically. It covers:

  • Collection & Use of Information
  • Email communication
  • Opting Out
  • Changing/Modifying Information
  • Cookies
  • Other Privacy Issues
  • What to do if you have privacy concerns
  • Resolving a Privacy Issue concerning the James Hardie Website
  • Contacting Us

For Information on James Hardie’s general Privacy Policy, with regard to personal information supplied to James Hardie please click here.

Collection & Use of Information

James Hardie is committed to maintaining the security of your personal information by preventing the loss, misuse and alteration of information provided to us through the Internet.

We will maintain the confidentiality of the personal information you provide to us (your name, address, company details, etc). We will not sell or provide this information to any individual or third party.

In some areas of the site we ask for visitor information to improve the type and quality of our Internet service and to tailor it to suit your needs.

We collect information that helps us develop a profile of people who use our site and what their main interests are. Providing this type of information is optional and will not affect your ability to use our site. You need only fill it in if you wish to.

In some circumstances, where it is impractical to obtain specific prior consent, we may use the personal information you have provided to advise you of our promotional activities. When we send you information, you will be given an opportunity to elect not to receive any further communications from us. If you do this, your name and details will be removed from our database.

Email Communication

James Hardie will only record your e-mail address if you send us a message using e-mail, or if you provide us with your contact e-mail address.

Changing/Modifying Information

You have access to the information you provide on the James Hardie Website and can easily edit, change, delete or correct the personal information at any time. Please note: you can only change or modify the personal information you provide to us, by using the computer you originally used to enter your details. If for any reason you cannot update your details from your computer, you may send updates and corrections about your personal information to We will make reasonable efforts to incorporate the changes in your personal information that we hold as soon as practicable.

Security and access to your own computer is provided by your own security measures. For example, through the use of passwords, etc.

If you have any concerns about, or difficulties in, changing this information on-line, please send us an e-mail or call our CustomerLinkTM Service Centre on 13 1103 from 7am – 7pm (EST) 7-days.


The use of Cookies is an industry standard and you’ll find most major websites use them. Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to disable cookies or to warn you when cookies are being used.

The James Hardie Website uses cookies to obtain information when your web browser accesses it.

If you disable the “cookie” option on your computer, each time you request information from James Hardie you will need to re-enter your personal details. To find out how to disable cookies click here.

James Hardie uses Red Sheriff to monitor visitors to our Website. Information collected is aggregated for reporting purposes. No personally identifiable information is collected by this service. Using Red Sheriff helps us measure and improve the structure and content of our site.

Other Privacy Issues

To minimise the degree of information that can be collected and used by others, make sure you always close your browser when you have finished using the Internet. The James Hardie Logo on our Website is an official “trademark” and is not available for general use.

What to do if you have privacy concerns

If you have a concern about the privacy of material provided to our Website, you can contact us in writing, via e-mail, or fax. To enable James Hardie to respond, you should provide your name and a contact point (e-mail, postal address or telephone number) and briefly describe your privacy concerns.

To help you provide all the necessary information, our site contains a Website Privacy Form [Microsoft Word DOC, 43Kb]. Please forward the completed form to:

The James Hardie CustomerLinkTM Service Centre
James Hardie Australia
PO Box 70
Parramatta NSW 2124
Fax: 1800 818 819

Resolving a Privacy Issue concerning the James Hardie Website

A James Hardie staff member will respond to all written and e-mail correspondence within 15 days.

Contacting Us

If you have any further questions regarding this Website, Privacy Statement, or the collection of information on the James Hardie Website, please contact James Hardie through our CustomerLinkTM Service Centre, 13 1103, 7am-7pm (EST), 7-days.